Our consultative approach means we review your entire print landscape and assess not only your needs but where you can save money and become more efficient.
Our aim is to make the transition between your current fleet and new as seamless as possible – which is why we implement a comprehensive plan, to make sure everything runs smoothly from consultation to installation. And you can be rest assured that you will receive ongoing support for the duration of your contract.
We know that every business is different and so we approach each consultation individually and on a case-by-case basis. Our intention isn’t to just replace your current devices with new ones, instead our method focuses on reviewing your entire print environment and assessing the needs of your business so that we can offer you a custom-made solution that is right for your business.
With multi-vendor support you can be confident that we will find the right fit for your company - whether that means a one-brand or multi-brand solution.
After we have performed an in-depth consultation we will then work on putting together a comprehensive proposal tailored to your requirements. In the proposal we will detail the services you can expect to receive, SLA’s and a thorough breakdown of the proposed package and pricing.
In the proposal we will also outline how we can help your workflow become more efficient and suggest ways you can run your print in a more environmentally friendly, sustainable way.
Once the proposal has been agreed we then devise a full transition plan which ensures the implementation and management of your fleet runs seamlessly. This tailor-made plan covers every single detail of your contract from access into your building for implementation, right through to who and where to send your invoices.
We will then perform a full installation of all devices and ensure that all key staff members are trained within 24 hours from time of installation. We have two initial levels of training - basic and advanced and we also offer specific training should certain individuals or departments require greater knowledge of certain functions.